Sports / Mobile
bet62 collects only the information needed to run your account, process wallet transactions through bKash, Nagad and Rocket, and keep your sessions secure. What we collect, why we hold it and how you can act on it — this policy covers all of that, and access to our platform depends on your local law and eligible regions.
When you open an account with bet62, we collect the details you enter directly — your name, contact address, and the wallet identifiers you connect for bKash, Nagad or Rocket transactions. We also collect technical data your device sends automatically: IP address, browser type, session timestamps and the pages you visit within the platform. This technical layer helps us detect irregular access patterns and keep your account secure. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with service partners — for example, payment processors handling your bKash or Nagad transfer — we share only what those partners need to complete that specific function. Those partners are bound by confidentiality obligations. We retain your account records for as long as your account remains active, and for a further period as required by the applicable obligations we operate under. Once that period expires, records are deleted or anonymised. You can ask us what data we hold at any point by writing to our support channel. Availability of this service depends on your local law and the eligible regions we serve.
This policy applies to information processed through the bet62 platform and its associated account infrastructure. It does not extend to third-party websites you navigate to from our pages, and it does not govern how payment networks like bKash or Nagad handle data on their own systems. Those services operate under their own published policies. Our policy covers the four domains below — read each one so you know exactly where our obligations begin and end.
Any personal data you submit when opening or updating your bet62 account — name, contact details, security credentials — falls inside this policy. We control how that data is stored and who can view it.
Transaction metadata recorded on our side — payment method used, amount reference, timestamp — is covered here. The bKash, Nagad or Rocket network's own data handling is outside our scope and governed by those providers.
Pages you visit, game lobbies you open and session duration data collected automatically by our platform fall inside this policy. We use this data for security and platform performance, not for external advertising.
Any service, link or tool not directly operated by bet62 — including external analytics, social media embeds or third-party payment gateways — falls outside this policy. Check each provider's own terms for how they handle your data.
You have concrete actions available to you at any point. If you want to see what personal data bet62 holds against your account, write to our support channel with your registered contact detail and a description of what you are requesting — we will confirm receipt and work through the request. If something in your account record is wrong, such as an outdated contact number or a wallet identifier that no longer applies, you can update standard fields directly in your account settings, or raise the correction through support if the field is not editable. For data deletion requests, contact support in writing. We will explain what can be removed immediately and what must be retained under applicable obligations before we can act. None of these steps require you to use a specific form — a clear written message through any of our published support routes is enough to start the process. Access and outcome depend on the eligible regions we serve and your local law.
Log into your account and check the transaction history section to see the records we hold on your activity. For a full data summary, contact support directly with your registered details.
Update editable fields — contact address, linked wallet — directly in account settings. If a field is locked, raise a correction request through our support channel with the old and new values clearly stated.
Any question about how your data is used, who it is shared with, or how long we keep it can be sent to support in writing. Reference your account and the specific data point you are asking about.
Write to support to ask what data can be deleted. We will confirm which records can be removed now and which must be kept under our operational obligations, then act accordingly.
If you have a question about this privacy policy, a request about your data, or a concern about how your information has been handled, the routes below are the ones we publish and monitor. Do not send sensitive account details — like wallet PINs or passwords — through any channel. For a data request, your registered contact detail and a clear description of what you need is enough to start the process. Access and response depend on the eligible regions we serve.
Open the chat widget from your account dashboard to reach our support team with privacy questions. Reference your registered contact detail so we can locate your account record quickly.
Send data requests or policy queries to the support email address published in your account help section. Write the nature of your request in the subject line so it reaches the right team.
The help section inside your signed-in account lists current contact routes and published policy documents. Check there first for the most current support address and any updated policy notices.
bet62 applies access controls so that only the account functions that require your data can read it. Wallet references — whether bKash, Nagad or Rocket — are stored as transaction records tied to your account, not as reusable payment credentials we can initiate independently. Review your signed-in account page to see what is stored and how it is labelled. If anything looks unfamiliar, contact support before taking any other action.
We use session and functional cookies to keep you logged in and remember your account preferences. We do not use cookies to build advertising profiles or share your browsing data with external ad networks. You can manage cookie settings through your browser at any time.
Your account credentials are stored using one-way security processes — we cannot see your password in plain form. If you suspect unauthorised access, change your credentials immediately from the account security section and notify support through the published channel.
We keep your account records while your account is open and for a further period as our operational obligations require. Transaction entries — including bKash and Nagad references — are part of that retained record. When the retention period ends, data is deleted or anonymised.
When this policy changes in a material way, we post a notice in the account help section and update the effective date at the top of this page. Continuing to use your account after a published change means you have seen the updated terms. Check the help section periodically.
These are the questions we hear most often about how bet62 handles personal data, account records and your rights under this policy. If your question is not here, contact support through the routes listed above.
We collect the details you submit directly — name, contact address and wallet identifiers for bKash, Nagad or Rocket — plus technical data your device sends automatically, such as IP address and session timestamps. We collect only what is needed to run your account and keep it secure.
Yes. Log into your account and check the transaction history section for an immediate view of your activity records. For a full summary of personal data we hold, contact our support channel in writing with your registered contact detail and a description of what you need.
We share data only where a service function requires it — for example, passing the necessary reference to a payment processor when you initiate a bKash or Nagad transaction. Those partners are under confidentiality obligations. We do not sell your data for external marketing purposes.
We retain records while your account is active and for a further period as our operational obligations require. Once that period ends, records are deleted or anonymised. You can write to support at any point to ask specifically about the retention period that applies to your account.
For fields you can edit yourself — contact details, linked wallet references — update them directly in account settings. For locked fields or deletion requests, contact support in writing. We will confirm what can be changed immediately and what must be kept under applicable obligations before acting.
It covers the transaction records we hold on our side — payment method used, timestamp, reference number. The bKash, Nagad and Rocket networks handle their own data under their own published policies. Check directly with those providers for how they manage your wallet data.
Go to the account security section immediately and change your login credentials. Then contact our support channel in writing and describe what you observed. Do not share your password or wallet PIN through any support channel — we will never ask for those details.